Coronavirus (COVID-19) Library FAQ

This post has answers to common library service and account questions in regard to library services during the coronavirus outbreak.

Visit our News page for updates on the Library’s response to the coronavirus outbreak.

Updated 5/20/2020

Can I get a library card during the closure?

Yes, you can apply for a library card here.

Can I place something on hold during the closure? What happens to my existing holds?

As of April 9, 2020, our system has reached its capacity for holds on physical materials. We are unable to accommodate additional holds at this time. This change does not impact holds on eResources like ebooks and audio books.

Holds placed prior to April 9, will be frozen. When we reopen, they will be fulfilled in the order they were received. In the meantime, click here to find out how to create lists of items to request later.

I have a book/DVD/Chromebook/etc. due soon! What should I do?

Please keep all library materials during the closure. All late fees will be suspended and due dates extended during this time. Please continue to enjoy the items you have already borrowed.

We are not able to check in any returned items at this time, so any items returned via CCM’s book drop will remain on the patron’s library card until curbside pickup begins.

When will curbside pickup begin?

We do not have a date set for when curbside pickup will become available.

When will the library building be open to the public?

We do not have a date set for when patrons will be able to reenter the libraries.

How do I access library eResources?

All digital library resources are available through eLibrary:

Download free eBooks, audiobooks, and magazines through the Libby app from Overdrive:

Download free movies, TV shows, audiobooks, comics, and music albums through the Hoopla app:

Need help getting set up with digital resources? Email

What about my AARP income tax preparation appointment?

AARP offices are currently closed and we do not have an estimate on when tax appointments will resume. Please call

I need to talk to a library staff member.

Library staff will be answering the phone 12-5 p.m. Monday-Saturday. We will respond to all messages within 24 hours.

You can contact the library to… 

  • Learn about library digital resources, all free with your library card
  • Find your library card number to access library digital resources
  • Get tech support to access library digital resources on your Kindle, smartphone and more
  • Connect with community and government resources like food pantries and unemployment